Privacy Policy

This Privacy Policy describes the policies and procedures of Orange Charger Inc. (“Orange”, “we”, “our” or “us”) on the collection, use and disclosure of your information, whether you are a visitor to our website, an owner or operator of an electric vehicle charging station using Orange charging devices and software platform (a “Charging Location” and such owner or operator an “Owner”), a user of our mobile application(s), online portal, or other websites, applications or services we offer to enable you to use such charging locations (any such user a “Driver”), a user of an Account (as defined below), or a user of any other website, application or service offered by Orange that includes a link to this Privacy Policy (such websites, services and applications collectively, the “Service” and any such individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. “You” or “Your”). By using any part of the Service, You agree to the collection, use and disclosure of information in accordance with this Privacy Policy.

‍

Definitions

Capitalized terms used in this Privacy Policy have the meaning assigned to them in this Privacy Policy.  In addition to the capitalized terms defined elsewhere in this Privacy Policy, the following capitalized terms will have the meaning set forth below for the purposes of this Privacy Policy:

‍

“Account” means a unique account created for You to access the Service or parts of the Service.

‍

“Cookies” are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

‍

“Device” means any device that can access the Service such as a computer, a cell phone or a digital tablet.

‍

“Do Not Track” (DNT) is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites.

‍

“Personal Data” is any information that relates to, or describes, directly or indirectly, an individual.

‍

“Service Provider” means any natural or legal person who processes the data on behalf of Orange. It refers to third-party companies or individuals employed by Orange to facilitate the Service, to provide the Service on behalf of Orange, to perform services related to the Service or to assist Orange in analyzing how the Service is used. 

‍

“Usage Data” refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

‍

“Website” refers to Orange Charger, accessible from https://www.orangecharger.com/

Collecting and Using Your Personal Data

‍

‍

Types of Data Collected

‍

Information You Provide Directly

We may collect certain personally identifiable information from You that You provide directly to us.  For example, You may provide us with information through:

• Access to and use of any portion of the Service
• Registration for an Account
• Purchases of products and services from us
• Communications with us, including for customer support, technical assistance, marketing and billing
• Communications with other users of the Service
• Participating in surveys, questionnaires, pools, sweepstakes, promotions or other similar opportunities we make available to You 
• Providing us with voluntary feedback

The types of information we collect directly from You may include:

‍

Account Registration Data.  If You register for an Account, we may collect Your email address, full name, phone number, address, bank account, credit card or other payment method information, device information, IP addresses and other log files, as well as how You interacted with the Service. You may also provide other information to us through Your Account, such as information about Your vehicle (e.g., make, model, color, etc.). or user content You upload to the Service, We may also create identifiers tied to your information, such as a device id tied to your phone. 

Charging Location Data. When You use a Charging Location as a Driver, we may collect information about Your charging session such as the Charging Location, date of the charging session, start time, end time, charging duration, energy dispensed, parking time, and charge fault information.  If You are the Owner of a Charging Location, we collect certain information from You such as contact information and Your affiliation with the Charging Location and associated Account with Orange. 

‍

Customer Support Data.  If You contact us for customer support, we may collect case-related details and, in the case of telephone conversations, may record Your conversations.

‍

Communication Data. If You engage with us regarding use of any portion or the Service, use any portion of the Service, or otherwise send an email or other communication to us (e.g., phone call, text, push notification, etc.), we may retain Your contact information and the related communication.

‍

Payment Data.  We do not collect or store your credit card or other payment information.  All payment transactions are processed directly by our third-party payment processor, Stripe.  When you provide payment information, you are providing that information directly to Stripe, and your use of Stripe’s services is subject to their privacy policy, available at https://stripe.com/privacy. We may receive limited information from Stripe related to your transactions, such as your name, contact details, and confirmation of payment status. We use this information solely for purposes such as confirming your payment, delivering the Service, maintaining our business records, and complying with legal or accounting obligations. Stripe is responsible for the security of your payment information and you should review their privacy practices to understand how they handle your data.

‍

‍

Information We Collect Automatically

‍

Usage Data.  When You use the Service, we and our third-party service providers may automatically collect Usage Data.

‍

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers online identifiers, standard HTTP header information, personal app information (first start, app opening, app update, in-app purchases, information on crash behavior of the app, crash information, bundle ID, device identifier, additional app information), links You have clicked on the Service, the page You visit before and after You come to the Service, operating system, language, diagnostic data, and other usage data including information on how You navigate the Service.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

‍

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device. 

‍

Location Data.  When You use the Service, we may collect information from which Your location could be derived (such as IP address). If You install our mobile application(s), we may ask You to grant us access to Your mobile device’s geolocation data. If You grant such permission, we may collect information about Your precise geolocation, in order to provide You with location-based features such as identifying Charging Locations available near You. If You access the Service through a mobile device and You do not want Your device to provide us with location-tracking information, You can disable the GPS or other location-tracking functions on Your device or disable GPS only for our application, provided Your device allows You to do this. See Your device manufacturer's instructions for further details. If You disable certain functions, You may be unable to use certain aspects of the Service.

‍

Tracking Technologies and Cookies

We use cookies and similar technologies including web beacons, embedded scripts and e-tags (together referred to as “cookies,” unless otherwise stated) to provide You an efficient user experience in using the Service. A cookie is a small data file that is placed on your computer or mobile device by your web browser. It is a tool that stores information about website visits, recognizes You and Your preferences each time You interact with the Service, optimizes functionality, and enables us to provide our Service.

We use cookies for a variety of reasons, including to provide the Service You have requested, enhance performance of the Service or analyze how people use the Service. Depending on your location and corresponding jurisdiction, We request that visitors provide permission (opt-in) prior to using such technologies. Alternatively, We provide granular controls through our consent management platform, which enables visitors to keep only their preferred cookie categories. The following table summarizes the types of cookies We use and their purpose.

‍

Cookie Type

Purpose

Strictly Necessary

These cookies are necessary for the Website and Service to function and cannot be switched off in our systems. They are usually only set in response to actions made by you.

Strictly necessary cookies provide you with functionalities such as:

• Having the ability to log in
• Ensuring security
• Keeping your sessions alive
• Maintaining your checkout cart
• Traffic load balancing

Functional

Functional cookies are not strictly necessary and can be disabled at any time. Their role is to provide You with a better experience based on Your preferences, such as remembering Your login details or language preference. 

Tracking and Performance

These Cookies are used to track formation about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify You as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device You use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.

‍

"Do Not Track" Policy as Required by California Online Privacy Protection Act (CalOPPA)

Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no industry consensus as to what site and app operators should do with regard to these signals. Accordingly, We do not monitor or take action with respect to “Do Not Track” signals or other mechanisms. 

Please be aware that if you disable or remove tracking technologies, some parts of the Services may not function correctly.

‍

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

‍

To provide and maintain our Service, including without limitation to monitor the usage of our Service and to protect against misuse.

‍

To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

‍

For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us relating to  the Service.

‍

To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

‍

To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that You have already purchased or enquired about unless You have opted not to receive such information.

‍

To manage Your requests: To attend to and manage Your requests to Us.

‍

To deliver targeted advertising to You: To develop and display content and advertising (and work with third-party vendors who do so) tailored to Your interests and/or location and to measure its effectiveness.

‍

For business transfers: To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

‍

For other purposes: For other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and Your experience.

‍

We may use information that does not identify you (including information that has been de-identified) without obligation to you except as prohibited by applicable law. 

‍

Disclosure of Your Personal Data

We may disclose Your personal information in the following situations:

‍

With Owners:  We may share Your Personal Information with Owners of Charging Locations, for example when we provide invoicing and billing services to such Owners or when the Owner or a related party has agreed to cover the cost of Your charging sessions.

‍

With Service Providers: We may share Your personal information with Service Providers to monitor or analyze the use of our Service, to advertise on third party websites to You after You visited our Service, for payment processing, to contact You, provide the Service, or to perform other services on our behalf, including as described under “Detailed Information on the Processing of Your Personal Data by Service Providers” below in this Privacy Policy.

‍

For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

‍

With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include any companies that control Us, that We control or that are under common control with Us, including any parent company, sister companies or subsidiaries, and any joint venture partners.

‍

With business partners: We may share Your personal information with Our business partners to offer You certain products, services or promotions or when we offer products, services or promotions together with such business partners.

‍

With other users: When You share personal information or otherwise interact in the public areas of the Service with other users, such information may be viewed by all users and may be publicly distributed outside of the Service.

‍

With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Business Transactions

If Orange is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

‍

Law enforcement

Under certain circumstances, Orange may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

‍

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

‍

Detailed Information on the Processing of Your Personal Data by Service Providers

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

‍

Analytics

We may use third-party Service providers to monitor and analyze the use of our Service. The third-party vendors We use to monitor and analyze the use of our Service include:

‍

Amplitude

Amplitude is a web analytics service that We use for personalized and per-user mobile analytics and event streams. Amplitude does not use Your Personal Data for any purpose other than to provide analytics services to Us. For more information on the privacy practices of Amplitude, please refer to their privacy policy at https://amplitude.com/privacy.

‍

Datadog

Datadog is a web analytics service that We use for mobile and web app log aggregation, monitoring, and quality of service functions. For more information on the privacy practices of Datadog, please refer to their privacy policy at https://www.datadoghq.com/legal/privacy/.

‍

GoogleAnalytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made Your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits/activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

‍

Payments

We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These Payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

‍

The third-party vendors We use for payment processing services include:

‍

Stripe

Their Privacy Policy can be viewed at https://stripe.com/us/privacy

‍

Security of Your Personal Data

The security of Your Personal Data is important to Us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

‍

Retention of Your Personal Data

We will retain Your Personal Data only for as long as necessary to fulfill the purpose we collected it for, after which it will be deleted, anonymized, aggregated, and/or archived unless we are required to keep it to comply with our legal obligations , resolve disputes, enforce our legal agreements and policies, or for any other legitimate and lawful purpose.

We may retain anonymized and aggregated data that does not identify You indefinitely and use such anonymized and aggregated data without restriction and without further notice to You.

‍

Transfer of Your Personal Data

Your information, including Personal Data, may be processed and stored at our operating offices and in other locations where we or our service providers operate. This means that your information may be transferred to — and maintained on — servers or systems located in jurisdictions outside of your state or other governmental region, where privacy laws may differ from those in your jurisdiction.

By providing your information and using our services, you acknowledge and agree that such transfers may occur.

The Company takes reasonable administrative, technical, and physical safeguards to protect your Personal Data during any such transfer. We require our service providers and contractors who process Personal Data on our behalf to adhere to appropriate security and confidentiality obligations, in compliance with applicable U.S. federal and state privacy laws

‍

Individuals Outside the United States

Orange is based in the United States, and our Service is not marketed to or offered for sale outside of the United States and Canada. If you are a non-U.S. resident and provide us with your personal information, you acknowledge and agree that your personal information may be transferred to and processed in the United States, where the laws regarding processing of personal information may be less stringent than the laws in your country. By providing your information, you consent to such transfer and processing. If you believe that our processing of your information is inconsistent with your data protection rights and we have not adequately addressed your concerns, you have the right to lodge a complaint with the data protection supervisory authority of your country.

‍

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

‍

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

‍

Your Rights Under California's Shine the Light Law

Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes.

If You'd like to request more information under the California Shine the Light law, and if You are a California resident, You can contact Us using the contact information provided below.

‍

California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

California Business and Professions Code section 22581 allows California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.

To request removal of such data, and if You are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account.

Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

‍

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

‍

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

‍

Contact Us

If You have any questions about this Privacy Policy, You can contact us:

By email: legal@orangecharger.com

By visiting this page on our website: https://www.orangecharger.com/contact

‍